The Essential Components of a Successful RFP for Online Booking Tools and Expense Management Systems
Purpose of this Paper
Online booking tools (OBTs) and expense management solutions are essential platforms for effective corporate travel management. For many years, the basics of online booking and expense management did not dramatically change.
The direction of these tools was permanently altered with the introduction of smartphones in 2008.
The massive adoption of smartphones by business travellers, has permanently impacted the role of these platforms and the expectations of the users.
This paper provides advice on the essential elements to consider when creating an RFP for online booking tools and expense management solutions, with a focus on the foundational requirements for these platforms and the emerging trends shaping their evolution.