Innovation: Making the Complex Simple

Read Tony D'Astolfo's presentation looking at the Challenges & Trends Impacting Business Travel in 2014, taken from the KDS Now! Conference 2014.

The business travel environment is becoming more complex. Every link in the chain is faced by big challenges linked to the configuration of the market, changing economic models, established travellers’ needs or even developing technology leading to new reservation behaviours.

It has become more complex for buyers and travel managers to keep track of the expenses linked to travel, especially in a context where the overall cost of travel is rising and compliance with the company’s travel policy is no longer the rule.

At the fourth KDS Now! Conference in 2014, the Director of PhoCusWright, a travel industry specialist, shared his analysis of the business travel market and the new challenges facing the sector.